Refund policy

Returns & Exchanges

Just For Pets will happily exchange your goods or offer a store credit within 15 business days from the date of delivery. Returned items and are subject to the following criteria:

• All goods returned for exchange/credit must be in new, unopened condition with all seals intact.
• All goods returned for exchange/credit must have been purchased from www.justforpets.com.au and must have a valid order number/invoice number.
• Contact must be made with us via email prior to sending your goods for return, failure to do so will result in your goods being returned to you at your expense. Contact must be made to hello@justforpets.com.au and we will respond with how to return your product/s
• Used, damaged or soiled products will not be accepted and will be returned at the customer’s expense (except where the item is faulty)
• Customers are responsible for freight costs associated with returning goods for refund, credit or exchange (errors or faulty stock excluded).
• Just For Pets accepts no responsibility for loss or damage caused during return transit.

Just For Pets will happily refund you if a product is found to be defective or is not fit for purpose, alternatively if you change your mind, we can offer you an exchange or credit. Just send us an email to hello@justforpets.com.au to arrange a return.

 Returns Process

I have received a faulty item from you, what should I do now?

• Just For Pets suggests that you first contact the manufacturer as they handle these types of requests daily and can often arrange a replacement unit or further support information required for your product.
• Should the manufacturer be unable to assist please email us at hello@justforpets.com.au outlining the issue or fault so we can investigate further. Should we ask you to return a product it is important to follow the return packing instructions detailed below.

I have received confirmation from you that my product needs to be returned - What now?

• Package the item(s) for return: You will need to repack the product well enough for shipping and well enough to prevent further damage. We cannot be held responsible for any damage caused during return transit due to inadequate protection. Any physical damage caused may also void any existing warranty coverage on the product.
• What to include with the return: Along with the faulty goods please include a copy of your receipt, the fault description with sufficient details to highlight any suspected faults. Please be sure to also include your personal contact information in case these details have changed since the time of your purchase.
• Addressing and Labelling: Clearly mark your Online Order Number (e.g. #1303317256 for example) as detailed in the email provided to you.
  

Please Note: We cannot accept any C.O.D. items. Sending goods back this way will result in delays caused by our refusal to accept delivery.

  Additional Information

Damaged & Improperly Packaged Goods
Goods arriving damaged will not be accepted. Any large inadequately packaged goods may be subject to re-packing fee charged prior to us returning the goods.

C.O.D Returns
Please do not return goods to us C.O.D under any circumstances. Goods returned to us this way cannot and will not be accepted.

Freight Charges for Returns
All goods returned to us will be at your expense regardless of the fault or reason for their return. The only exception offered is where we have sent you an incorrect item. In these rare circumstances we can offer you a credit or refund to cover the costs associated with having to return the item(s). This credit/refund will not exceed our standard shipping fee for the item(s) needing to be returned and can only be paid once the item(s) has been received by our staff. Any additional packaging, express postage costs etc will be the responsibility of the customer

Items Sent from Just For Pets
We will return any warranty/replacement goods to you at our cost providing a fault was found, this applies to all online orders only.

What to Return
Please return the complete product suspected of fault including any manuals, boxes or other accessories that may have been included with the product. You will be advised in the email communication of what needs to be included in your return.

Returns Progress
You may lodge an enquiry via email to find out the current status of your return, this email should include your online order number.