We offer a 100% live delivery guarantee on all our fish.

If something in your order arrives dead, please take a photo of it in the sealed shipping bag on arrival, along with a picture of the fish out of the bag if applicable and complete the claim form below.

If you believe an item is missing, unwell, incorrect, undersized or any other issues on delivery, please take pictures of what you have received in the bags (with ruler for sizing issues) and complete the claim form below.

If you have any questions please email us at hello@justforpets.com.au